The Key Holder supports the Store Management team through performing daily store opening and closing operations. The Key Holder assumes responsibility of all store operations when Store Management personnel are out of the store.
Consistently perform and leads by example all three steps of the Customer Service Initiative (CREATE):
Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
Respond to customers’ immediate needs
Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
Add relevant products to complete the project, take it to the next level and help with their whole checklist.
Thank every customer regardless of purchase.
Empower customers to complete their creative projects at home and build customer loyalty