Job at Paper Source

Contact:
Breana Turner
Phone number +1-559-666-1958

Customer Service Associate

Seasonal
Posted Thu, Oct 31
Contact:
Breana Turner
Phone number +1-559-666-1958

SEASONAL CUSTOMER SERVICE ASSOCIATE

The Seasonal Customer Service Associate (CSA) is responsible for embodying our core values and providing a friendly, fun, solutions-focused, differentiated experience to every customer in our stores during the holiday season.

A Seasonal CSA will receive focused training to perform the following key functions during our busiest season of the year, and can expect that the majority of their time will be focused in the following three areas. This list is not exhaustive, and is subject to change depending on the needs of the business.

Demo

While zoned in the Demo role, a Seasonal CSA is responsible for giving every customer a genuine, enthusiastic greeting, telling them about current store activities or promotions, and demonstrating the current focus product.

Ring

While zoned at the Cash Wrap, a Seasonal CSA is responsible for providing customers with a pleasant, quick and accurate cash wrap experience, offering to order anything they were unable to find in the store, encouraging them to join our Customer Registry, suggesting at least one add-on item, and giving them a reason to come back.

Replen

While zoned to perform shipment or replenishment activities, a Seasonal CSA is responsible for keeping the store easy to shop by processing shipments efficiently, per Paper Source standards, as well as keeping the sales floor full throughout the day by actively replenishing the presentation, outstock and understock of key categories (gift, wrap, cards), as directed by the Manager on Duty.